MKMTiles is committed to protecting the privacy and personal information of our customers, builders, contractors, and visitors who interact with our website or services.

This Privacy Policy explains how MKMTiles collects, uses, stores, and protects personal information provided through our website, showroom interactions, and internal project management systems. By using our website or contacting MKMTiles, you agree to the practices described in this policy.

1. Information We Collect

MKMTiles may collect personal and project-related information when customers interact with our website, contact our team, request quotations, or visit our showroom.

The types of information we may collect include:

• Name of customer, builder, contractor, or project contact
• Phone number and email address
• Business or company information where applicable
• Project address or location details
• Product interests such as tiles, flooring, or bathware
• Lists of selected or recommended products
• Communication history, enquiries, and quotations

2. How We Use Your Information

The information collected is used strictly for business and customer service purposes. MKMTiles uses this information to respond to enquiries, prepare quotations, provide product recommendations, manage project requirements, and assist customers with selecting appropriate materials for their construction or renovation projects.

Customer information also helps our team coordinate with builders, contractors, and project managers to ensure that selected products match project specifications and are available when required.

3. Product Selection and Project Records

MKMTiles may store lists of products selected by customers, builders, or project managers. These selections may include tiles, flooring materials, bathware items, and related construction products.

These records may be stored within our internal systems or applications so our team can track project selections, assist with orders, and provide consistent support throughout the duration of a project.

4. Sharing Information with Project Partners

MKMTiles does not sell, trade, or rent personal information to third parties. However, for the purpose of completing a construction or renovation project, relevant product selections and project details may be shared with the specific builder, contractor, architect, or customer associated with that project.

Such sharing is limited to necessary information that allows project partners to confirm product choices, coordinate installation requirements, and maintain accurate project records.

5. Data Storage and Security

All customer information collected by MKMTiles is stored on secure internal servers and business management systems. We implement reasonable administrative, technical, and organizational safeguards to protect information from unauthorized access, alteration, loss, or misuse.

While we take appropriate precautions to protect personal information, no system can guarantee complete security. MKMTiles continuously reviews its security practices to maintain appropriate protection standards.

6. Data Retention

Customer records, quotations, and product selection lists may be retained in our internal systems for long-term reference. These records allow MKMTiles and associated project partners to access previous selections for renovations, repeat purchases, warranty inquiries, or project updates.

In many cases, these records may remain available for the lifetime of the project or customer relationship in order to provide consistent service and maintain historical project documentation.

7. Website Cookies and Analytics

The MKMTiles website may use cookies or similar tracking technologies to enhance user experience and understand how visitors interact with our website. Cookies help improve website performance, remember user preferences, and allow us to analyze website traffic.

Cookies do not typically contain personally identifiable information and can be disabled through your browser settings if preferred.

8. Third-Party Services

MKMTiles may use certain trusted third-party services such as hosting providers, analytics tools, or internal project management applications. These services may process limited information necessary for operating our website and business systems.

Such providers are expected to maintain appropriate confidentiality and data protection standards.

9. Your Privacy Rights

Customers may request access to their personal information held by MKMTiles or request corrections if any details are inaccurate. Requests can be made by contacting our team through the contact information provided on our website.

10. Updates to This Privacy Policy

MKMTiles may update this Privacy Policy from time to time to reflect changes in business practices, services, or legal requirements. Updates will be posted on this page and will take effect once published.

11. Contact Information

If you have questions regarding this Privacy Policy or the handling of your personal information, please contact MKMTiles through our website or showroom and our team will assist you.